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Please be aware that there is a possibility of changes in global shipping conditions, and in extremely rare cases, we may not be able to deliver to certain areas. If this occurs, we will contact you and provide a full refund. Click here for full Shipping Policy.

Typically, your order goes through processing and shipping stages where we employ various methods to ensure transparency and traceability throughout this process.

Once your payment is successfully processed, we will proceed with the preparation of your order, which will be completed within 3-10 days. During this period, you can inquire about the progress of your order through email or our online customer service. Once your order is prepared and shipped, you will receive a notification email containing your tracking code and a link for tracking the logistics, enabling you to stay updated on the progress of your shipment. Of course, feel free to reach out to us at any time if you would like us to manually assist you with tracking.

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Of course, outside of the mentioned time frame, it doesn't imply that we won't respond. Therefore, feel free to reach out to us as we are still available for communication. Feel free to reach out to us at any time support@genshinfans.comcomvia email or by clicking here to get in touch with our online customer service team.