[Official Merchandise] Festival Kenangan Teyvat Event Ayaka and Yoimiya Merchandise

We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).

Please be aware that there is a possibility of changes in global shipping conditions, and in extremely rare cases, we may not be able to deliver to certain areas. If this occurs, we will contact you and provide a full refund. Click here for full Shipping Policy.

Typically, your order goes through processing and shipping stages where we employ various methods to ensure transparency and traceability throughout this process.

Once your payment is successfully processed, we will proceed with the preparation of your order, which will be completed within 3-10 days. During this period, you can inquire about the progress of your order through email or our online customer service. Once your order is prepared and shipped, you will receive a notification email containing your tracking code and a link for tracking the logistics, enabling you to stay updated on the progress of your shipment. Of course, feel free to reach out to us at any time if you would like us to manually assist you with tracking.

About Secure Payment

We provide secure online payment method powered by Paypal, which is the largest online payment in the world, ensuring that your payment is secure and well-protected.

How to pay with your credit card?

After proceed to checkout. Fill address details, select check out with Paypal. When login window show up, click "PAY WITH DEBIT OR CREDIT CARD" button.

You can reach out to us for support 24/7, and we will respond as soon as possible. However, please understand that our usual working hours are from 9:00 AM to 6:00 PM (Beijing time) on Mondays to Saturdays. During this time frame, your requests for support will be promptly addressed. If you are located outside of China, you can refer to the following table to determine the most efficient time to contact us.

Of course, outside of the mentioned time frame, it doesn't imply that we won't respond. Therefore, feel free to reach out to us as we are still available for communication. Feel free to reach out to us at any time support@genshinfans.comcomvia email or by clicking here to get in touch with our online customer service team.