Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Customer Service
support@genshinfans.com
This is a pre-sale item officially released by miHoYo, which requires a considerable amount of time for production and shipping. Please exercise caution when making your purchase and ensure that you thoroughly read the Pre-order Policy before placing an order.
We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).
We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).
Please be aware that there is a possibility of changes in global shipping conditions, and in extremely rare cases, we may not be able to deliver to certain areas. If this occurs, we will contact you and provide a full refund. Click here for full Shipping Policy.
We offer you a transparent and traceable query channel, making it convenient for you to stay informed about the progress of your order‘s shipment at any time.
Typically, your order goes through processing and shipping stages where we employ various methods to ensure transparency and traceability throughout this process.
Once your payment is successfully processed, we will proceed with the preparation of your order, which will be completed within 3-10 days. During this period, you can inquire about the progress of your order through email or our online customer service. Once your order is prepared and shipped, you will receive a notification email containing your tracking code and a link for tracking the logistics, enabling you to stay updated on the progress of your shipment. Of course, feel free to reach out to us at any time if you would like us to manually assist you with tracking.
We provide secure online payment method powered by Paypal, which is the largest online payment in the world, ensuring that your payment is secure and well-protected.
After proceed to checkout. Fill address details, select check out with Paypal.
When login window show up, click "PAY WITH DEBIT OR CREDIT CARD" button.
You can reach out to us for support 24/7, and we will respond as soon as possible. However, please understand that our usual working hours are from 9:00 AM to 6:00 PM (Beijing time) on Mondays to Saturdays. During this time frame, your requests for support will be promptly addressed. If you are located outside of China, you can refer to the following table to determine the most efficient time to contact us.
Time Zone | Prompt response time(Mon-Sat) |
China (UTC+8) | 9:00-18:00 |
Tokyo (UTC+9) | 10:00-19:00 |
Los Angeles (UTC-7) | 18:00-03:00 (Next Day) |
Denver (UTC-6) | 19:00-04:00 (Next Day) |
Chicago (UTC-5) | 20:00-05:00 (Next Day) |
New York (UTC-4) | 21:00-06:00 (Next Day) |
Mexico (UTC-5) | 20:00-05:00 (Next Day) |
London (UTC+1) | 02:00-11:00 |
Moscow (UTC+3) | 05:00-14:00 |
Dubai (UTC+4) | 05:00-14:00 |
Of course, outside of the mentioned time frame, it doesn't imply that we won't respond. Therefore, feel free to reach out to us as we are still available for communication. Feel free to reach out to us at any time support@genshinfans.comcomvia email or by clicking here to get in touch with our online customer service team.
Kirara Cat Moving Toy is cute and exquisite, with details that faithfully recreate elements from the game. It contains a motor, and the movable design adds fun and interactivity. Fast delivery guaranteed—come get your merch now!
Hold the product with both hands at the top and bottom, open the top cover, correctly insert two 1.5V (AAA) batteries, then close the cover. Turn on the switch at the bottom to use normally (batteries not included).
GenshinFans.com enables shipping to the majority of countries and regions worldwide. It is important to note that:
DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
Typically, all orders will be processed within 3 to 7 business days (excluding weekends and holidays). However, please note that for some popular items with limited stock or products that require additional time for production, processing time may extend up to 6 weeks in the worst-case scenario. The aforementioned estimate is provided for reference purposes only and does not imply a specific time guarantee.
We offer two different shipping methods:
The estimated information provided above is for reference only and does not guarantee a specific delivery time. The actual transportation time may vary depending on factors such as flight schedules, cargo schedules, and seasonal conditions. The choice of transport method will not affect the order processing time mentioned earlier. All our items are handled by dedicated colleagues who are professionals in their field. Your items will be meticulously packaged and shipped in sturdy boxes.
click here for full Shipping Policy.
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