Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Freeship for Orders from 30 USD
Customer Service
support@genshinfans.com





This is a pre-sale item officially released by miHoYo, which requires a considerable amount of time for production and shipping. Please exercise caution when making your purchase and ensure that you thoroughly read the Pre-order Policy before placing an order.
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We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).
We offer worldwide delivery services, where your item(s) will be carefully packaged and delivered to you within 5-15 business days (excluding pre-order items).

Please be aware that there is a possibility of changes in global shipping conditions, and in extremely rare cases, we may not be able to deliver to certain areas. If this occurs, we will contact you and provide a full refund. Click here for full Shipping Policy.
We offer you a transparent and traceable query channel, making it convenient for you to stay informed about the progress of your order‘s shipment at any time.
Typically, your order goes through processing and shipping stages where we employ various methods to ensure transparency and traceability throughout this process.
Once your payment is successfully processed, we will proceed with the preparation of your order, which will be completed within 3-10 days. During this period, you can inquire about the progress of your order through email or our online customer service. Once your order is prepared and shipped, you will receive a notification email containing your tracking code and a link for tracking the logistics, enabling you to stay updated on the progress of your shipment. Of course, feel free to reach out to us at any time if you would like us to manually assist you with tracking.
We provide secure online payment method powered by Paypal, which is the largest online payment in the world, ensuring that your payment is secure and well-protected.
After proceed to checkout. Fill address details, select check out with Paypal.
When login window show up, click "PAY WITH DEBIT OR CREDIT CARD" button.
You can reach out to us for support 24/7, and we will respond as soon as possible. However, please understand that our usual working hours are from 9:00 AM to 6:00 PM (Beijing time) on Mondays to Saturdays. During this time frame, your requests for support will be promptly addressed. If you are located outside of China, you can refer to the following table to determine the most efficient time to contact us.
| Time Zone | Prompt response time(Mon-Sat) |
| China (UTC+8) | 9:00-18:00 |
| Tokyo (UTC+9) | 10:00-19:00 |
| Los Angeles (UTC-7) | 18:00-03:00 (Next Day) |
| Denver (UTC-6) | 19:00-04:00 (Next Day) |
| Chicago (UTC-5) | 20:00-05:00 (Next Day) |
| New York (UTC-4) | 21:00-06:00 (Next Day) |
| Mexico (UTC-5) | 20:00-05:00 (Next Day) |
| London (UTC+1) | 02:00-11:00 |
| Moscow (UTC+3) | 05:00-14:00 |
| Dubai (UTC+4) | 05:00-14:00 |
Of course, outside of the mentioned time frame, it doesn't imply that we won't respond. Therefore, feel free to reach out to us as we are still available for communication. Feel free to reach out to us at any time support@genshinfans.comcomvia email or by clicking here to get in touch with our online customer service team.
Package Contents:
※ The receiver is stored in the receiver slot under the left footstand on the back of the keyboard.
※ Usage tip: Please do not use a fast charger to charge the product. For more functional details and precautions, please read the user manual carefully.







Q: Why is my Win key not working?
A: If the Win key is locked after pressing Fn+Win, the Win key will be disabled. In this state, the Win key indicator light on the keyboard will turn white, and an animation effect indicating the Win key is locked will appear on the screen in the upper right corner. Press Fn+Win again to unlock it.
Q: Why are my Win key and Alt key swapped, and why are my F1-F12 keys unresponsive or functioning as feature keys?
A: Normally, the keyboard automatically detects the operating system. If the keys are swapped, you can press and hold Fn+~ for 2 seconds to switch the keyboard to MAC mode. When used on a Windows system, this will manifest as the Win key and Alt key being swapped, and Fn+F1-F12 will act as feature keys. Press and hold Fn+~ for 2 seconds again to switch back to Windows mode.
GenshinFans.com enables shipping to the majority of countries and regions worldwide. It is important to note that:
DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
Typically, all orders will be processed within 3 to 7 business days (excluding weekends and holidays). However, please note that for some popular items with limited stock or products that require additional time for production, processing time may extend up to 6 weeks in the worst-case scenario. The aforementioned estimate is provided for reference purposes only and does not imply a specific time guarantee.
We offer two different shipping methods:
The estimated information provided above is for reference only and does not guarantee a specific delivery time. The actual transportation time may vary depending on factors such as flight schedules, cargo schedules, and seasonal conditions (generally, busy seasons, electronic products, products with liquids or magnets, and oversized products take longer to ship). The choice of transport method will not affect the order processing time mentioned earlier. All our items are handled by dedicated colleagues who are professionals in their field. Your items will be meticulously packaged and shipped in sturdy boxes.
click here for full Shipping Policy.
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